User Management - Delete/Restore Users

Important User Information

In Bloom Growth, each email address can only be registered once. If a user profile is deleted, you won’t be able to create a new one using the same email address. To reuse that email, the original user profile must be restored.

How to Delete a User

To delete a user from your organization:

1. Click the organization name at the bottom left of the screen.
2. Click Manage Users
3. Click the trash can icon next to their name.
4. Click Save to confirm the deletion.

What Happens to a Deleted User's Items

Deleting a user removes the person from your account. It does not delete or reassign their work.

What changes when a user is deleted

• They lose access to the account. Their profile is archived, not erased, so it can be restored later.
• They are removed from all Teams.
• They are removed as an attendee from every meeting, including past meetings.
• They are removed from their Org Chart seat. The seat and its roles stay in place, empty.
• Their manager and direct-report links are removed. 
• A user cannot be deleted if they are the account's only admin. Make another user an admin first.

What stays exactly where it was

• To-dos
• Quarterly Priorities (Goals) and their milestones
• O&O (Issues)
• KPIs (metrics), including all historical scores
• Headlines and meeting notes

These items remain in your meetings and still show the deleted user as the owner, even though that person no longer appears in the owner dropdown. You will need to manually reassign them to another active user or archive them.

Note:  If their email was added to the Meeting Summary Subscribers, it must be removed manually Send Your Meeting Summary to Any Email

How to Restore a Deleted User

IMPORTANT:
If the person is returning and will use the same email address, or if the deletion was accidental, do not send a new invitation. You must restore their original user profile.

To restore a user:

1. Click the organization name in the bottom left corner of your screen.

2. Select Organization Settings.

3. Go to the Archives section.

4. Click Deleted Users.

5. Locate the user and click Undelete next to their name.

The restored account will retain the same password previously set. If needed, the user can reset it using the Forgot Password option.

After restoring:

• If you reassigned any of their O&O (Issues), Quarterly Priorities (Goals), or To-dos while they were deleted, move them back to the restored user. Items that were never reassigned still belong to them.

• Their meeting attendance, Team memberships, and manager links are restored automatically. Confirm they appear in the right Weekly Meetings.

• Re-assign them to their Org Chart seat. The seat is not restored automatically. If they managed a team, that team stays with the admin who deleted them until you change it.