Updating an Email Address
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Important:
In Bloom Growth, only admins in the organization can either:
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Update an email address directly, if the user is not fully registered.
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Or submit a request to update a fully registered user’s email by contacting help@bloomgrowth.com.
When submitting a request, the admin must:
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Grant permission for support to access the account.
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Include the Support PIN, located in the Resource Center on the left navigation bar.
How to Access the Manage Users Section
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Scroll to the bottom left of the page.
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Click on the organization name.
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Select Manage Users from the menu.
How to Update a User’s Email Address
Once inside the Manage Users section, locate the user and check their icon:
User with a checkmark (Fully registered):
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Email addresses cannot be updated directly.
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The admin must send an email to help@bloomgrowth.com, including:
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Explicit permission to update the email.
- Include the user's full name, old email and the new email address.
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The Support PIN (from the Resource Center).
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User with an envelope (Not yet registered):
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Click the organization’s name located at the bottom left of the navigation bar.
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Select Manage Users from the menu.
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Locate the user and click the envelope icon next to their name to enter the new email address.
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Hit Save to confirm.
Envelope Status Key:
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Blue Envelope: Invite sent, not yet accepted.
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Gold Envelope: Email is associated, but no invite sent.
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White Envelope: Placeholder user.
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Red Envelope: Invalid email address.