---
title: Updating an Email Address
description: Learn how to update an email address in Bloom Growth
---

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# Updating an Email Address

---

**Did you know? Bloom Growth training is included in your subscription. Join our complimentary admin training sessions and don't miss out on this chance to grow as an admin! **[Register now](https://go.bloomgrowth.com/meetings/add/admin-training?hsLang=en&uuid=467b09bb-977b-41e0-818e-b956ef98d66d)** and watch your skills soar**

### **Important: **

In Bloom Growth, **only admins** in the organization can either:

- **Update an email address directly**, if the user is not fully registered.
- Or **submit a request** to update a fully registered user’s email by contacting **help@bloomgrowth.com**.

When submitting a request, the admin must:

- **Grant permission** for support to access the account.
- **Include the Support PIN**, located in the **Resource Center** on the left navigation bar.

### How to Access the Manage Users Section

1. Scroll to the **bottom left** of the page.
2. Click on the **organization name**.
3. Select **Manage Users** from the menu.

### How to Update a User’s Email Address

Once inside the **Manage Users** section, locate the user and check their icon:

#### **User with a checkmark (Fully registered):**

- Email addresses **cannot be updated** directly.
- The admin must send an email to **help@bloomgrowth.com**, including:
  
    - Explicit permission to update the email. 
    - Include the user's full name, old email and the new email address.

- - The **Support PIN** (from the Resource Center).

#### **User with an envelope (Not yet registered):**

- Click the **organization’s name** located at the **bottom left** of the navigation bar.
- Select **Manage Users** from the menu.
- Locate the user and click the **envelope icon** next to their name to enter the new email address.
- Click Save to confirm the new email address.

#### **Envelope Status Key:**

- **Blue Envelope:** Invite sent, not yet accepted.
- **Gold Envelope:** Email is associated, but no invite sent.
- **White Envelope:** Placeholder user. 
- **Red Envelope:** Invalid email address.

For more details, please see: [Managing User Invites and Registration](https://help.bloomgrowth.com/user-management-envelope-status?hsLang=en)

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