How to Access Invoices and User Reports

In Bloom Growth, only account admins and supervisors can see billing information and user reports.

Where Your Invoices Live

Your invoices live in two places, depending on when they were issued:

• Invoices from before your move to Stripe stay in the previous billing system, and you reach them from the Payment tab in Bloom Growth.
• Invoices from your move to Stripe onward are in Stripe, which you also open from the Payment tab.

Both paths start in the same place, so if you are not sure which one you need, follow the steps for the period you are looking for.

How to Access Your Invoices in Stripe

1. Click the name of your organization at the bottom left of the screen.
2. Select Organization settings.
3. Go to the Payment tab.
4. Click Manage billing on Stripe. Stripe opens in a new browser tab.
5. Click on the invoice you are looking for at the bottom.
6. Click Download invoice to download a copy of the invoice, or click Download receipt to get a copy of the receipt.

Note: In Stripe, once you have the invoice pulled up to download a copy of it, you can also click View invoice and payment details under the amount paid for an itemized breakdown.

How to Access Your Older Invoices

Invoices issued before your organization moved to Stripe are still available in the previous billing system.

1. Click the name of your organization at the bottom left of the screen.
2. Select Organization settings.
3. Go to the Payment tab.
4. Scroll to the bottom and click View legacy invoices.
5. To see a detailed breakdown of charges on any invoice, click Itemized on that row.

How to See Who You Were Billed For: User Reports

Your Stripe invoice tells you what you were charged. The User reports page in Bloom Growth tells you who that charge covered: one report per service period, listing every user on your account, the product they were counted for, and the date they started. Use it to reconcile the seats on your invoice against your team.

1. Click the name of your organization at the bottom left of the screen.
2. Select User reports.

Each service period is its own card, newest first, titled Service period: [start date] to [end date], with the date it was generated and the number of users on that report shown on the right. The most recent report is already open when the page loads; click any other card to expand it.

Inside each card is the list of users on your account for that period:

• User — the person’s name, or their email address if no name is on file.
• Products — what that user was counted for on the report.
• Date started — the date that user was added to your organization.

At the bottom right of the page you can change how many reports load at a time (10, 25 or 50 per page) and use the arrows to move between pages.

Note: User reports intentionally contain no pricing, totals or payment amounts — all of that stays on your invoice.

Who Can See Invoices and User Reports

Only users with administrative access to the account can open the Payment tab, view invoice history, and see User reports in the organization menu. If you do not see one of these options, ask an admin at your organization to give you access.

Note: User reports cover service periods billed through Stripe. If your organization has not been billed through Stripe yet, the page reads “No user reports yet” — your earlier invoices are still available under View legacy invoices.